Frequently Asked Skincare Questions
HOW QUICKLY IS MY ORDER PROCESSED?
Deliveries are scheduled from Monday-Friday (we do not process orders on Saturday or Sunday). Orders are typically processed for shipping within 1-2 business days of order placement, holiday’s notwithstanding.
HOW DO I CHECK ON AN ORDER I HAVE PLACED?
After your order has shipped, you will receive a Shipping Confirmation email with tracking information so you can track the status of the order at your convenience. Please allow approximately 2-4 days for the processing and shipping of all orders. If you have questions about your order, please contact firstname.lastname@example.org, our Customer Support Team is available to assist you Monday through Friday.
What is Elder Flower's Subscription Program?
There’s nothing worse than realizing you’ve run out of your favorite skincare products when you go to use them, or the painful inconvenience of waiting for replacements to arrive. Elder Flower’s subscription-based, auto-delivery program is a convenient way to subscribe and save so you never run out of your favorite products. We automatically send your refills based upon your chosen frequency. Plus, you'll receive each delivery at a discounted price. Please check subscription frequencies for associated discounts as discounts may vary. The service is easy to use and customizable, so you can make changes online whenever you need. Just click Subscribe & Save at checkout.
How do I subscribe & save?
Select the "Subscribe & Save" option for the product you'd like, choose your shipment frequency, and continue to checkout.
Can I use a discount code on subscription products?
Because our subscription program offers product discounts as part of enrollment, we do not offer additional discount codes to be applied to subscriptions at this time.
What products are eligible for subscription?
All products are eligible for subscription. There is no long term commitment, you can change or cancel your subscription at any time.
DO YOU CHARGE SALES TAX?
Sales tax is calculated based on the full invoice and may include charges for shipping and handling if required by law. Customers are responsible for the payment of any state and local sales or use taxes that may apply to each order.
WHAT CAN I DO IF MY PAYMENT IS DECLINED?
Our Customer Support team is available to assist you with any questions or issues you may have. Please contact email@example.com.
WHAT IS NEPHORIA?
Nephoria is a natural retinol alternative derived from the Rambutan Fruit. It is gentle and powerfully effective at assuaging skin conditions such as Melasma. Check out our Journal to learn more about this powerhouse ingredient and the star of our UNEARTH Overnight Facial Treatment.